Exchanges And Returns

Your full satisfaction is important to us. This is why we have devised a hassle-free return and exchange policy.

If you are in receipt of your item and are unhappy for any reason...

1. Reach out to us via email (orders@paintbynumbers.co) and let us know what the issue is.

2. A member of our Customer Service team will instruct you to send the item to our office and provide the specific address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed. 

*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label). 

3. Upon receipt, our Quality Assurance team will inspect the item(s) for wear, tear, and general damage. We also require that the original tag is on the item. 

4. After the item(s) passes inspection, a Customer Service Representative will either:

a) Ship you out a replacement item(s)

b) Extend you a full refund in the amount of the items returned 

 

If you have any additional questions or concerns, please don't hesitate to reach us via email at orders@paintbynumbers.co, or send us a message on Facebook.

 

If you haven't received your order yet... 

If your items...

Are Currently In Transit (<30 days) 

Because we ship our items from warehouses overseas, shipping usually takes anywhere from 12-30 days from when you placed your order. 

For this reason, we are unfortunately unable to offer refunds for orders less than 30 days from the date of purchase. 

If you need help tracking your order, don't hesitate to reach out via email (orders@paintbynumbers.co) or hit us up on our Facebook page. 

Are Currently In Transit (30-40 days) 

On rare occasions, factors such as shipping congestion and customs bottlenecks will cause shipping to take longer than 30 days. 

We will extend a partial (50%) refund on the item or items within the order that is still in transit 30-40 days from the date you placed your order. 

Are Currently In Transit (40+ days) 

In the event that your order hasn't turned up after 40+ days, it is likely that shipping congestion is much stronger than usual (e.g. during the holiday shopping season). 

As an apology for the inconvenience, we will extend a full (100%) refund on the item or items within the order that are still in transit 40+ days from when you placed your order. You can keep the item(s) when it turns up!

If you are currently in receipt of your item(s) and wish to initiate a return for any reason send us an email (orders@paintbynumbers.co) and tell us what your situation is. 

If your item is defective...

Send us a photo of the defect via email (orders@paintbynumbers.co). Indicate clearly what's wrong with the item or item(s).

Our Quality Control team will inspect the item(s). Upon passing the inspection, we will happily send you a free replacement or a refund (you choose).